Shipping policy

AXYS SHIPPING POLICY

Effective Date: 28 September 2026

AXYS delivers orders within South Africa using third-party courier and delivery services.

Order processing

Orders are generally processed after successful payment has been received.

Processing times may vary depending on product availability, collection launches, promotional periods and order volume.

Where a specific dispatch or delivery timeframe is provided at checkout, that timeframe will apply subject to applicable law.

Delivery address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name

Street or physical address

Suburb

City/Town

Province

Postal code

Contact telephone number where required

AXYS is not responsible for delays caused by incorrect or incomplete information supplied by the customer, subject to the customer's rights under applicable law.

Delivery times

Estimated delivery times may vary according to destination and courier availability.

Remote areas may require additional delivery time.

Once an order has been handed to the courier, delivery is subject to the courier's operational network.

Tracking

Where tracking is available, AXYS may provide tracking information to the customer.

Customers should use the tracking information provided to monitor delivery progress.

Failed delivery

If a courier is unable to deliver because nobody is available, the address is incorrect, or delivery cannot reasonably be completed, the courier may attempt redelivery or contact the customer.

Additional delivery charges may apply where a further delivery attempt is required because of information or circumstances attributable to the customer, where permitted by law.

Lost or damaged parcels

If your parcel appears to have been lost, damaged or materially tampered with during delivery, contact AXYS as soon as possible.

Please provide:

Order number

Tracking number

Photographs of damaged packaging/product where applicable

Description of the issue

AXYS will investigate the matter with the relevant courier and provide the applicable remedy where AXYS is responsible.

International shipping

Unless expressly stated otherwise at checkout, AXYS currently focuses on deliveries within South Africa.

Delays

AXYS is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, strikes, courier disruptions, natural disasters, public emergencies or other extraordinary events.

Where an order cannot be fulfilled within the applicable agreed or legally required period, the customer's rights under applicable law will apply. The ECTA contains provisions dealing with supplier performance in electronic transactions. 

National Treasury

Contact

AXYS WEAR (PTY) LTD

Email: axysclothin@gmail.com

South Africa