Refund policy
AXYS RETURN & REFUND POLICY
Effective Date: 28 September 2026
At AXYS, we want you to be satisfied with your purchase. All AXYS products are carefully inspected before dispatch.
Because our products are made and sold in South Africa, returns and refunds are handled in accordance with applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
South Africa Government
Returns
If you receive an item that is defective, damaged, incorrect, or does not correspond with the product description, please contact us as soon as reasonably possible after receiving your order.
To request a return, contact:
Email: axysclothin@gmail.com
Please include:
Your order number
Your full name
A description of the issue
Clear photographs of the product where applicable
Any other information reasonably required to assess the return
The product may need to be returned to AXYS for inspection.
Change-of-mind returns
For eligible online purchases, AXYS will process returns in accordance with the rights provided to consumers under applicable South African law.
Where a consumer exercises a statutory right to cancel an electronic transaction, the applicable legal requirements regarding the return of goods and refunds will apply.
South Africa Government
Where a return is requested outside a statutory right, AXYS may apply the conditions of this policy.
Condition of returned products
Unless the law provides otherwise, returned products should be:
Unworn
Unwashed
Undamaged
Free from stains, odours, or other signs of use
Returned with original tags and packaging where reasonably possible
AXYS reserves the right to inspect returned products before processing a refund or replacement, subject always to the consumer's rights under applicable law.
Defective or incorrect products
If AXYS sends you a defective or incorrect product, please contact us before returning it.
Where the product qualifies for a remedy under applicable consumer law, AXYS will provide the appropriate remedy, which may include repair, replacement or refund depending on the circumstances and the consumer's applicable rights. South African consumer law provides protections for goods that fail to meet prescribed quality and related requirements.
South Africa Government
Refunds
Approved refunds will be processed using the original payment method where reasonably possible.
The time it takes for the funds to reflect in your account may depend on your bank or payment provider.
Shipping costs
Where AXYS is responsible for an incorrect, defective or damaged product, AXYS will address applicable return and delivery costs in accordance with the applicable legal requirements.
For voluntary returns that are not covered by a statutory consumer right, the customer may be responsible for applicable return delivery costs.
Non-returnable circumstances
Nothing in this section limits any statutory consumer rights.
Where permitted by law, AXYS may refuse a voluntary return where a product has been worn, washed, damaged, altered, or otherwise used beyond what is reasonably necessary to inspect the product.
Contact
For all return and refund enquiries:
AXYS WEAR (PTY) LTD
Email: axysclothin@gmail.com
South Africa